Zoloreads.uk Shipping Policy
This Shipping Policy applies to all purchases made through the Zoloreads website (zoloreads.uk).
1. Shipping Options & Delivery Times
We offer the following shipping options within the UK:
- Standard Delivery: 3-5 business days.
Important Considerations:
- Delivery times are estimates and commence from the date of dispatch. While we strive to meet these estimates, unforeseen circumstances (e.g., postal delays, weather conditions) may occasionally affect delivery times.
- We aim to dispatch all orders within 1-2 business days of receiving payment.
- Orders placed on weekends or public holidays will be processed the next business day.
- Order cut off 5:00PM
2. Shipping Costs
Shipping costs for all orders is free
3. Delivery Information
- We ship to addresses within the United Kingdom only.
- Please ensure that your delivery address is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect address information.
- A signature may be required upon delivery. If you are not available to sign for your package, the courier may leave a card with instructions on how to collect your order or arrange for re-delivery.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery on the courier’s website.
5. Delayed or Lost Shipments
- If your order is delayed beyond the estimated delivery time, please contact us at support@zoloreads.uk or +44 844 986 0963 and we will investigate the issue with the courier.
- If your order is lost in transit, we will work with the courier to locate it. If the order cannot be found, we will offer you a replacement or a full refund. A reasonable amount of time must pass before a shipment is declared lost (typically, this is defined by the courier).
6. Damaged Goods
If your order arrives damaged, please contact us immediately at support@zoloreads.uk or +44 844 986 0963, providing photographic evidence of the damage to the packaging and the contents. We will arrange for a replacement or a refund.
7. Returns
Please refer to our Returns Policy (available on our website) for information on returning unwanted or faulty items.
8. Contact Information
If you have any questions about our Shipping Policy, please contact us:
- Email: support@zoloreads.uk
- Phone: +44 844 986 0963
- Address: 6 Lincoln Green Ct, Leeds LS9 7JB, United Kingdom
9. Policy Updates
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on our website.