Privacy Policy for Zoloreads
Effective Date: 08/20/2025
1. Introduction
Zoloreads (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, zoloreads.uk (the “Website”), and use our services. We are located at 6 Lincoln Green Ct, Leeds LS9 7JB, United Kingdom. You can contact us at support@zoloreads.uk or +44 844 986 0963.
2. Information We Collect
We collect the following types of personal information:
- Information You Provide Directly:
- Account Information: When you create an account, we collect your name, email address, password, and optionally, your postal address and phone number.
- Order Information: When you place an order, we collect your billing address, shipping address, payment information (handled securely by our payment processor), and the details of the books you purchase.
- Communication Information: When you contact us via email or phone, we collect your email address, phone number, and the content of your communication.
- Marketing Preferences: Information you provide regarding your preferences for receiving marketing communications from us.
- Reviews and Feedback: Information you provide when leaving reviews or feedback on our products or services.
- Information We Collect Automatically:
- Log Data: We collect information about your use of the Website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity on the Website. This includes information about items you add to your basket and your general browsing behaviour.
3. How We Use Your Information
We use your personal information for the following purposes:
- To Provide and Improve Our Services:
- Processing and fulfilling your orders.
- Managing your account.
- Providing customer support.
- Personalizing your experience on the Website.
- Improving the Website and our services.
- To Communicate with You:
- Sending you order confirmations and shipping updates.
- Responding to your inquiries.
- Sending you marketing communications (if you have opted in).
- For Legal and Security Purposes:
- Preventing fraud and abuse.
- Complying with applicable laws and regulations.
- Protecting our rights and the rights of others.
4. How We Share Your Information
We may share your personal information with the following categories of recipients:
- Service Providers: We share information with third-party service providers who help us operate the Website, process payments, fulfill orders, send emails, and provide customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them. Examples include:
- Payment processors (e.g., PayPal, Stripe)
- Shipping providers (e.g., Royal Mail, UPS)
- Email marketing platforms (e.g., Mailchimp)
- Cloud hosting providers
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
5. Legal Basis for Processing
Our legal basis for processing your personal information depends on the purpose for which we use it. Generally, we rely on the following legal bases:
- Contract: Processing is necessary to perform a contract with you (e.g., to fulfill your order).
- Legitimate Interests: Processing is necessary for our legitimate interests (e.g., to improve our services, prevent fraud), provided that these interests are not overridden by your rights and interests.
- Consent: We rely on your consent to send you marketing communications. You have the right to withdraw your consent at any time.
- Legal Obligation: Processing is necessary to comply with a legal obligation.
6. Your Rights
You have the following rights regarding your personal information:
- Right to Access: You have the right to access the personal information we hold about you.
- Right to Rectification: You have the right to have inaccurate or incomplete personal information corrected.
- Right to Erasure: You have the right to have your personal information erased (in certain circumstances).
- Right to Restriction of Processing: You have the right to restrict the processing of your personal information (in certain circumstances).
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to Object: You have the right to object to the processing of your personal information (in certain circumstances).
- Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
- Right to Complain: You have the right to lodge a complaint with a supervisory authority (e.g., the Information Commissioner’s Office (ICO) in the UK) if you believe that we have infringed your data protection rights.
To exercise your rights, please contact us at support@zoloreads.uk.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Order information will be retained for 7 years for accounting purposes.
- Account information will be retained as long as your account is active. You can request deletion of your account.
- Marketing communication preferences will be retained until you unsubscribe.
8. Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect sensitive information.
- Implementing firewalls and intrusion detection systems.
- Limiting access to personal information to authorized personnel.
- Regularly reviewing our security practices.
9. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activity on the Website. You can control the use of cookies through your browser settings. Please see our Cookie Policy [(Link to your Cookie Policy Here)] for more information.
10. Third-Party Links
The Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Children’s Privacy
Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@zoloreads.uk.
12. International Data Transfers
Your personal information may be transferred to and processed in countries outside of the UK. We will take appropriate safeguards to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on the Website and update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Zoloreads 6 Lincoln Green Ct, Leeds LS9 7JB, United Kingdom
Email: support@zoloreads.uk
Phone: +44 844 986 0963